Privacy Policy
How Nemtrid Labs collects, uses and safeguards information across our platform and website.
Last updated: 15 August 2026
1. Scope
This Privacy Policy explains how Nemtrid Labs (registered in Canada) handles information in connection with our website and the Nemtrid Identity platform. We are committed to processing data with the same restraint and control that defines our product.
2. Information we collect
- Contact information you provide through our forms — name, work email, company and message.
- Account information for users of the platform, including authentication details.
- Usage information such as log data and product interactions used to operate and improve the Service.
3. How we use information
We use information to respond to your requests, provide and secure the Service, communicate important updates, and meet our legal obligations. We do not sell personal information.
4. Machine identity data
The Nemtrid Identity platform processes metadata about non-human identities — credentials, permissions, relationships, resources and activity. This data belongs to your organization. We process it under your instructions to deliver Machine Identity Intelligence and Adaptive Access Intelligence, and we apply strict access controls internally.
5. Sharing
We share information only with service providers that support our operations under appropriate confidentiality and data-protection obligations, or where required by law. We never share your machine identity data for advertising purposes.
6. Data retention
We retain information for as long as necessary to provide the Service and meet legal requirements. Platform data is retained according to your subscription and deleted on termination in line with our Terms of Service.
7. Your rights
Depending on your location, you may have rights to access, correct, delete or restrict the processing of your personal information. To exercise these rights, contact us using the details below.
8. Contact us
For any privacy question, reach us through our contact form or email privacy@nemtridlabs.com. You can also review our approach to protecting your environment on the Security page.